The Family HelpdeskTech support for the people you love

Chris Kizziar — 20 years in IT

Practical digital safety for people looking after their parents.

I spent twenty years on the inside of corporate IT and security. Firewalls, phishing simulations, incident calls at two in the morning, the whole thing. Companies get to buy that. My mother doesn't.

What started this channel was a text message she forwarded me — a delivery notice with a link, and a very reasonable question about whether she should tap it. I realised I had no good place to send her. Everything written for her was either a vendor trying to sell a subscription or a forum thread that assumed she knew what DNS was.

And the harder half isn't technical. It's that helping a parent with this means asking for passwords, looking at accounts, and suggesting the person who raised you might not be handling something well. That conversation goes badly more often than the technology does. So I cover that part too, because leaving it out is why most advice never gets used.

What I make here: short videos in plain language, and fill-in checklists you can print and work through at a kitchen table. No jargon that I don't stop and explain. No products I haven't personally used for at least a month. Nothing that needs your email address before it will help you.

There is no company behind this and no team. It's me, a camera, and twenty years of watching how this actually goes wrong.

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